Customer Service Officer


Required: Excellent communicator, internally and externally, fluent in Dutch and English written and verbal. Knowledge of other languages is an advantage
Location: Zeebrugge - Belgium
No. of Positions: 1

Job Description

Middlegate Europe is a leading European transport, storage, distribution and groupage
specialist offering supply chain solutions for a wide range of customers in Belgium, the
Netherlands, Germany, France, the United Kingdom and Ireland.
We have been active for over 30 years and have offices in Zeebrugge, Liège Airport and
Hull (UK).


As a full-service provider, Middlegate Europe is responsible for transport and
distribution as well as groupage, storage and logistics services. The company has 160
employees and a turnover of 30 million euros. To support our growth, we are looking for
a Customer Service Officer for our head office in Zeebrugge. We are a family company
where the values of respect and team spirit have priority.

Roles and Responsibilities

As Customer Service Officer you will be responsible for the successful execution of client
requests and ensuring expectations are managed. As a team-player you will be required to
communicate effectively with Middlegate Europe’s specialist teams to ensure good client
experience.

  • Thorough analysis and acceptance of the orders
  • Processing of the orders in the most efficient way
  • Pro-actively informing of the client
  • Daily follow up of the smooth running of the operations
  • Recording of key operational metrics
  • Closing the feedback loop to the client, with root-cause examination
  • Ensuring all costs of operation are captured

Required Skills

Practical work experience in the logistics sector
Attention to detail, and able to recognise impacts in cross-border supply chains
Excellent communicator, internally and externally, fluent in Dutch and English
written and verbal. Knowledge of other languages is an advantage
Strong knowledge of modern IT applications / MS Office. Use of SAP is a distinct
advantage
Knowledge of online freight management portals is an asset, eg. Transporeon.